Master In Luxury Management And Customer Experience – The Italian Excellence

Master in Luxury Management and Customer Experience

Overview

Would you like to elevate your career in luxury management and customer experience to new heights, blending Italian excellence with cutting-edge methodologies? Our exclusive Master in Luxury Management and Customer Experience – The Italian Excellence offers a unique opportunity to immerse yourself in the heart of luxury.

This program places you at the epicenter of luxury in Rome—a city celebrated for its rich heritage and unparalleled sophistication. Throughout the course, you'll explore the nuances of luxury brand management and customer experience, gaining invaluable insights into crafting unforgettable experiences and managing high-end brands with finesse.

Join us to refine your expertise and become a leader in the luxury sector, equipped with both traditional elegance and innovative strategies. Download our brochure to discover how our Master in Luxury Management and Customer Experience – The Italian Excellence can help you achieve new heights in the luxury sector.

Our partners

Examples of Partner Companies in the latest editions of the Master

Programme structure

Our Master in Luxury Management and Customer Experience - The Italian Excellence, a 12-month program offered by POLIMI Graduate School of Management, equips you with the technical and managerial skills needed to thrive in the luxury market.

At POLIMI GSoM your learning journey goes beyond lectures and textbooks, as we have designed a transformational path that will allow you to embark on a journey towards professional and personal fulfillment.
MLMCE_journey

Our services

Throughout your journey you will have the chance to be inspired by the vibrant cultural atmosphere of Milan, Italy. You will be able to enjoy leisure activities while immersing yourself in one of the most important centres worldwide for international business, with a rich entrepreneurial network that also serves as a backdrop to some of the most important international events.

To enable you to do so, we offer you a wide range of services to ease your path as you settle into your life in a new city and live the POLIMI GSoM experience. Discover all our servicesranging from housing to Italian courses by consulting the following ranging from housing to Italian courses by consulting the following website

Admissions

Please note that we process applications on a rolling basis, which means that they may close even before the deadlines. Our limited number of seats available in the class means the sooner you apply, the better.

If you are a non-EU candidate, we recommend that you apply at least 3 months before the program starts, to leave enough time for a Verification Statement of your degree and to apply for your student visa.

1. ACTIVATE YOUR APPLICATION AND SUBMIT YOUR DOCUMENTS 

Fill in the form at apply.gsom.polimi.it and upload these documents: 

  • your CV in English
  • university transcripts/mark sheets
  • bachelor’s/master’s degree (if already available at the time of the application)
  • copy of your passport or ID
  • digital picture
  • letter of reference (if already available at the time of the application)
  • motivation letter

Financial Aid Essay (if you’re applying for one of our tuition fee reductions)

English proficiency certificate: IELTS, TOEFL, TOEIC or equivalent (if already available at the time of the application)

Pay the Application Fee (EUR €100)

2. SCREENING 

We will let you know if you have been selected for a Motivational Interview in English, which we will do online.

Fees and Benefits

The programme costs €25.000. These costs cover the entire length of our programme, but they do not include living and travel expenses. A reduced fee of €13,000 is available for students who have graduated from Politecnico di Milano with a Master of Science degree, no more than 3 years before enrolling in the Master. 

We at POLIMI GSoM have partnered with Flywire to accept payments from international students worldwide. 

Applicants for the Specialising Masters can apply for fee reductions. These are given out on a first-come, first-served basis, so it’s a good idea to apply early. If you’d like financial aid, you need to request it when you submit your application form – please note that late requests for financial aid won’t be considered. 

Please note that we don’t offer full scholarships, and that the DSU and other scholarships offered by Politecnico di Milano and the Italian Government cannot be used for POLIMI GSoM’s programmes. 

Discover more about our financial aid opportunities

Hear from our Ambassadors

If you are looking to get in contact with someone who has faced the selection process and completed the programme, then get in touch with our Ambassadors.

They will be more than happy to help you figure out the Master’s professional objectives and give you all the information and insights that you might need before starting your application process. 

Meet all our Ambassadors!

Discover more
Subject
Luxury Management
Intake
October 2026
Location
Rome
Duration
12 months
Format
Full Time
Delivery Mode
On Campus
Language
English
Individuals
€25,000
€ 13,000.00 (POLIMI MSc Alumni)
Experience
Less than 3 years

INTERNATIONAL MASTERS OFFICE