POLIMI GSoM will evaluate the grievance / complaint within 30 days of receipt of the grievance / complaint. In the event that, due to the nature and / or subject matter of the grievance / complaint, an assessment lasting longer than 30 days is necessary, POLIMI GSoM will promptly inform the complainant / reporter.

If necessary for the purpose of completing the preliminary assessment, POLIMI GSoM will request additional documentation and / or information from the complainant / reporter.

The investigation will be carried out in a manner appropriate to protect the complainant / reporter.

Whenever possible, the identity of the complainant / reporter will not be disclosed to third parties. In the event that, due to the nature and / or subject matter of the grievance / complaint, it becomes necessary to disclose the identity of the complainant / reporter to parties other than the manager of the grievance / complaint, the manager will request prior authorization from the complainant / reporter.

At the end of the investigation, aimed at verifying the merits of the grievance / complaint, POLIMI GSoM will inform the complainant / reporter about the acceptance or rejection of the grievance / the outcome of the complaint.

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Transparency

Grievance and complaints procedure

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