Full-Time MBA + Master in Luxury Management & Customer Experience

A Dual Degree that combines the strategic breadth of a Full-Time MBA with a focused specialisation in Luxury. Designed for candidates who want both the credibility of a general management qualification and the competitive depth of a specialist master — in a single, coherent two-year journey.

The Full-Time MBA’s AI-powered curriculum covers all core business disciplines — strategy, finance, marketing, operations and leadership. The Master in Luxury Management & Customer Experience then develops vertical expertise in Luxury, taking the specialisation from MBA-level awareness to genuine mastery. The two programmes are coherent by design: Year 2 goes further, not sideways.

Explore the individual programmes:

• Full-Time MBA
• Master in Luxury Management & Customer Experience

• Year 1 — Full-Time MBA: AI-powered core courses, strategy, finance, marketing, operations, leadership, experiential activities abroad
• Year 2 — Master in Luxury Management & Customer Experience: advanced specialisation in Luxury
• MBA Impact Career Fair (Year 1) + Sectoral Impact Career Fair (Year 2)
• Leadership, Purpose Gym and Capstone activities throughout
• Career Development Programme spanning the full 24-month journey

Customer experience in luxury is both a strategic discipline and a technical craft. The MBA provides the strategic and cross-functional management foundation; the MLCE master adds the luxury-specific customer experience design and brand management expertise, producing a profile suited to leadership roles in premium and luxury organisations.

Graduates are positioned for managerial and specialist roles in luxury and across industries.

• Customer Experience Director (career path) — luxury
• Luxury Brand Manager
• Retail Strategy and Clienteling Lead
• General Manager — luxury hospitality or retail
• Business Development Manager — premium brands
• Management Consultant — luxury and CX

Admission requires completion of the standard GSoM Full-Time MBA selection process. Candidates may apply directly to the Dual Degree or upgrade during MBA Year 1 — the decision is recommended by end of February for autumn intakes. The price applies a 30% discount on the tuition fee of the second programme. Scholarships may be available.

• Eligibility: Bachelor’s degree or equivalent in any discipline
• Language requirement: English proficiency (IELTS, TOEFL or equivalent)
• Selection tools: motivation letter, CV, transcripts, interview
• Application: rolling basis — early application is recommended