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Master In Luxury Management And Customer Experience – The Italian Excellence

Master In Luxury Management And Customer Experience – The Italian Excellence

Join the Master in Luxury Management and Customer Experience with a focus on the Italian excellence of POLIMI GSoM. Develops skills in the luxury sector.

Overview

Would you like to elevate your career in luxury management and customer experience to new heights, blending Italian excellence with cutting-edge methodologies? Our exclusive Master in Luxury Management and Customer Experience – The Italian Excellence offers a unique opportunity to immerse yourself in the heart of luxury.

This program places you at the epicenter of luxury in Rome—a city celebrated for its rich heritage and unparalleled sophistication. Throughout the course, you'll explore the nuances of luxury brand management and customer experience, gaining invaluable insights into crafting unforgettable experiences and managing high-end brands with finesse.

Join us to refine your expertise and become a leader in the luxury sector, equipped with both traditional elegance and innovative strategies. Download our brochure to discover how our Master in Luxury Management and Customer Experience – The Italian Excellence can help you achieve new heights in the luxury sector.

Is it right for me?

You are an ideal candidate if you:

have a strong academic foundation in business, management, or a related field. Other backgrounds are also welcomed, as long as you are passionate about developing expertise in luxury management and customer experience and are committed to mastering the nuances of this exclusive sector.

are driven to address challenges like high-end consumer expectations and market disruption. This program provides a comprehensive exploration of various luxury niches, including hospitality, fine food, jewelry, and emerging digital trends such as the metaverse and virtual luxury. No matter which luxury sector you choose to pursue, you'll be well-prepared to excel in roles such as luxury brand managers, customer experience strategists, and digital innovation leaders.

Please note that we’ve designed this program for recent graduates with ideally no more than 3 years of work experience. If you have more experience, you might also like to take a look at our International MBA programs.

Why choose this master?

The Master in Luxury Management and Customer Experience - The Italian Excellence is unique for the following reasons:

A programme that responds to market demands: According to the 7th edition of LinkedIn Luxury Inspire, dedicated to Luxury Talent Insights, 62% of luxury leaders say they cannot find people with the right experience. Moreover, it is noted that 79% of the Retail & Fashion sectors require specific skills. Our master's programme helps students to specialise in areas with high demand, addressing this critical skills gap in the market.

Our partners

Examples of Partner Companies in the latest editions of the Master

Programme structure

Our Master in Luxury Management and Customer Experience - The Italian Excellence, a 12-month program offered by POLIMI Graduate School of Management, equips you with the technical and managerial skills needed to thrive in the luxury market.

At POLIMI GSoM your learning journey goes beyond lectures and textbooks, as we have designed a transformational path that will allow you to embark on a journey towards professional and personal fulfillment.

Start and End of courses may vary.

Want to learn what hands-on activities await you? Found out more by downloading our brochure.

Career

YOUR CAREER PATH

The Career Development Centre provides students with a self-assessment of their skills and an analysis of the job market; candidates will be supported in designing a customised career strategy and an effective action plan, to turn their career aspirations into achievable goals. The Career Development Programme will assist students to develop professional skills and to become successful “Career Leaders”.

Discover more about the services of our Career Development Programme and our Corporate Network

CAREER IMPACT & TOP EMPLOYERS

Our Master in Luxury Management and Customer Experience - The Italian Excellence gets you ready for a variety of roles, including:

Service operator
Retail operations manager
Branding and communication manager
Luxury supply chain manager
Customer service and customer relationship manager
Marketing professional
Event manager

For the 2022 cohort, over 75% of our students* had been offered employment opportunities by the end of the program, covering positions in a wide range of company sectors such as Luxury, Fashion & Lifestyle, Automotive and many others.

APPLICATIONS FOR THE 2026 INTAKE ARE OPEN.

Please note that we process applications on a rolling basis, which means that they may close even before the deadlines. Our limited number of seats available in the class means the sooner you apply, the better.

If you are a non-EU candidate, we recommend that you apply at least 3 months before the program starts, to leave enough time for a Verification Statement of your degree and to apply for your student visa.

1. ACTIVATE YOUR APPLICATION AND SUBMIT YOUR DOCUMENTS

Fill in the form at apply.gsom.polimi.it and upload these documents:

your CV in English
university transcripts/mark sheets
bachelor’s/master’s degree (if already available at the time of the application)
copy of your passport or ID
digital picture
letter of reference (if already available at the time of the application)
motivation letter
Financial Aid Essay (if you’re applying for one of our tuition fee reductions)
English proficiency certificate: IELTS, TOEFL, TOEIC or equivalent (if already available at the time of the application)
Pay the Application Fee (EUR €100)

2. SCREENING

We will let you know if you have been selected for a Motivational Interview in English, which we will do online.

Fees and Benefits

The program costs €25,000. These costs cover the entire length of our program, but they do not include living and travel expenses. A reduced fee of €13,000 is available for students who have graduated from Politecnico di Milano with a Master of Science degree, no more than 3 years before enrolling in the Master.

We at POLIMI GSoM have partnered with Flywire to accept payments from international students worldwide.

Applicants for the International Junior Specialising Masters can apply for fee reductions. These are given out on a first-come, first-served basis, so it’s a good idea to apply early. If you’d like financial aid, you need to request it when you submit your application form – please note that late requests for financial aid won’t be considered.

Please note that we don’t offer full scholarships, and that the DSU and other scholarships offered by Politecnico di Milano and the Italian Government cannot be used for POLIMI GSoM’s programs.

Discover more about our financial aid opportunities

Hear from our Ambassadors

If you are looking to get in contact with someone who has faced the selection process and completed the programme, then get in touch with our Ambassadors.

They will be more than happy to help you figure out the Master’s professional objectives and give you all the information and insights that you might need before starting your application process.

Meet all our Ambassadors!